Omninal app · Account and data deletion
Request permanent account deletion.
Email us from the address associated with your Omninal account. You can make a request here even if you have uninstalled the app or cannot sign in.
Email deletion requestThis opens your email app; nothing is sent until you send the email. You can also write directly to support@omninal.com with the subject “Omninal account deletion request”.
If this app cannot open your email, copy the details and send your request from any email app.
View email request template
This template is not a submission form. Complete your account details in your email app before sending.
Include your account email or phone number and business name, if applicable. If you no longer control your registered email, tell us so we can arrange another verification method. Do not include passwords, one-time codes, private keys or identity documents in your initial email.
What happens next
- Verify the request. We verify account ownership and, for a business account, your authority. Opening an email draft does not delete your account.
- Resolve outstanding activity. We explain how to withdraw remaining funds and handle pending transfers, refunds or disputes. You can request deletion before these are resolved; we will identify any specific reason closure needs additional time.
- Delete and confirm. We permanently close the account and delete or irreversibly de-identify associated personal data that does not have a valid retention basis. We confirm completion and explain any retained records.
We aim to complete deletion within 30 days of receiving your request, or earlier where required by law. We may need to verify your identity. If a lawful extension or unresolved financial obligation affects completion, we explain the reason and updated timeframe before the applicable deadline. We confirm when deletion is complete.
What is deleted
Your account access, profile, preferences and associated personal data that is no longer required are removed. Where service providers process this data on our behalf, we request corresponding deletion. This is permanent account deletion, not temporary deactivation. Removing the app from your phone alone does not delete your account.
What may need to remain
Verification and financial records
KYC/KYB, AML, transaction, tax and accounting records may be retained for statutory periods, commonly five to seven years depending on the record and jurisdiction. Legal holds may require longer retention.
Security and disputes
Limited fraud, security, dispute and deletion-request records may remain for the specific protective or legal purpose. We explain the relevant duration or retention criteria and restrict use accordingly.
Public blockchain records
Public transaction hashes and addresses cannot be erased from the blockchain. This does not exempt copies held by Omninal from our data-retention obligations.
Bridge and other regulated providers may have independent recordkeeping duties. We coordinate requests where appropriate and explain when a provider must handle retained records under its own policy. Retained information is not kept indefinitely merely because you used a financial service.
Business accounts and team access
Tell us whether you want to delete your own user account or close the business account. You can request deletion of your personal data even if you are not the business administrator. Closing an entire business account requires appropriate authority; records that the business or a provider must retain are handled separately.
Data requests without closing your account
For access, corrections or deletion of particular information, contact privacy@omninal.com. Some information is necessary to continue providing a service; we will explain the effect before making a change.
If you have an app-store subscription, uninstalling the app or deleting an account does not itself cancel that subscription. Manage any applicable subscription through the store. There is no requirement to reinstall Omninal to contact us.
Read the Privacy Policy