Help with the next step.
Choose a topic below, or email support@omninal.com. You do not need to request a new account to receive support.
Account access
Sign-in problems, access changes or a lost authentication device.
Open emailPayment help
A payment in progress, a missing receipt, an error or an unexpected transaction.
Open emailPrivacy requests
Ask for a copy, correction or deletion of your personal information.
Open emailDelete an account
Request permanent account deletion and understand what happens to your data.
View deletion instructionsHelp us find the right record.
- Your account email or phone number, and business name where relevant.
- For a payment: its reference, date, amount and currency. A screenshot with unnecessary personal details removed can help.
- A short explanation of what happened and the outcome you need.
Do not send passwords, one-time codes, private keys, full card details or identity documents in your initial email. If additional verification is needed, we will explain the next step.
Report suspicious activity promptly.
If you suspect unauthorized account access or a payment you did not authorize, contact support and secure your account. Never transfer money to someone claiming it is necessary to protect or delete your account.
Complaints and follow-up
Email support@omninal.com with the subject “Omninal complaint”, the relevant reference and the resolution you are seeking. Keep replies in the same conversation so the details stay together.
For Bridge-powered services, we can help identify the relevant provider and next step. Provider-specific complaint routes and regional rights are explained in Bridge’s legal documents.